Last updated: August 2026. This policy explains how cancellations, postponements, and refunds are handled for Deeper services.
One-off bookings
You can cancel or postpone an eligible booking from the app before its scheduled service window. If the team has already arrived or the service has started, the booking may not be eligible for a refund.
Subscriptions
A subscription is eligible for a full refund when it is cancelled within 48 hours of purchase and before any included wash has been completed. The refund is credited to the customer's Deeper wallet. Once a wash has been completed, there is no automatic refund; support may review exceptional cases.
How refunds are issued
Where a refund is approved, it is issued as wallet credit in Saudi Riyal unless we confirm another method. Wallet credit can be used for eligible services in the app.
Service issues
If there is an issue with a completed service, submit a complaint from the app as soon as possible with the relevant details and photos where available. We will review the case and may offer a re-service, wallet credit, or another appropriate remedy.
Contact us
For help with a cancellation or refund, contact support through the app and include your order or subscription number.